Software Glitch or Account (mis)handling

Hi All, It was my first day after Demat opening in Alice blue. Person who was involved in account opening, asked for the password so that i can get help for the entry/exit for option trading. they asked me to do 1 buy & sell to activate the account. then suggest me to buy one script, i bought 2 lot then they said to buy more and i added 10 more lots. and then i was said to exit all and same was done… all position was exited… after 5 minutes, notification of buy and sell of trades are started and it was unstoppable… these trades were happening within 5 seconds interval. i called the person who opened my account but till then 58 trades had been done. and i lost 14k including loss and brokerages. Now they are saying that it was done by me only while i am the victim.
please suggest me what to do… i have lost 14k without trading done by meon my 1st day in Aliceblue.

they are asking me for the proof that it was not done by me. how can i provide that? i got panic. all this happened within few minutes.

please help me.

@DigvijayaSingh

We apologize for any inconvenience you may have experienced.

We empathize with your situation and assure you that we will make every effort to address your concerns promptly. Our team has already responded to your email. To proceed further, kindly reply to the email and we will assist you accordingly.

1 Like