Dear AliceBlue Team,
I am writing to express my deep frustration and disappointment regarding the recurring errors that have been plaguing my algorithmic trading activities on your platform.
Over the past few weeks, I have encountered a persistent and disruptive issues during my trading sessions. The error message I receive is as follows:
“Some error occurred at initial main:::> ‘symbol’”
““Error : Connection to remote host was lost.””
This error has not only caused significant financial losses but has also disrupted my trading strategies, leading to frustration and disappointment.
What concerns me even more is the lack of responsiveness and assistance from your support team. Despite my previous queries and concerns raised about this issue, I have received no satisfactory response or resolution. It is disheartening to experience such a lack of support from a platform that I have entrusted with my trading activities.
I want to emphasize that I rely on your platform for my trading endeavors, and the reliability of your services is of paramount importance to me. These recurring errors not only erode my confidence in AliceBlue but also put my trading capital at risk.
I urge you to take immediate action to investigate and resolve the underlying cause of these errors. Furthermore, I expect a prompt response from your support team addressing this matter and providing a clear plan of action to prevent such issues in the future. It is imperative that you prioritize the stability and functionality of your platform to ensure that your clients can trade without disruptions.
I understand that technical issues can occur, but the lack of responsiveness and resolution is unacceptable.
If this issue is not resolved promptly, I may have no choice but to explore alternative trading platforms, which I would rather not do.
I look forward to your immediate attention to this matter and a timely resolution.
Sincerely,
Aaush